When losing access affects more than a profile
A suspended creator or brand account interrupts agency work too: campaigns, publishing and client communication depend on access. Start by coordinating the facts. Tell us which account you manage, what the message says and whether an appeal is already underway.
One contact and a complete case history
Nominate one person at your agency to coordinate the case. Keep a separate history for each account: restriction or takeover date, earlier attempts, case references and remaining reachable contact details.
You should be authorized to represent the account owner. If Instagram requires identity confirmation, the owner must complete the relevant steps directly with the platform. Do not submit client credentials or identity documents in the enquiry form.
What we take on
We assess and use additional recovery and escalation routes for banned accounts and hacked access. Reach restrictions and verification are assessed separately. For multiple accounts, the scope is identified for each case.
Tell us about campaign deadlines
Mention active campaigns and important dates in your enquiry. We take that context into account without guaranteeing recovery by a particular deadline. Our historical recovery average is 24 hours from order receipt; a particular case can take longer.
Quote and refunds
Initial assessment is free. We agree scope, fee and refunds before the order, with payment before work starts. Read our pricing and payment information. Each new issue is assessed individually; earlier successes do not guarantee every client outcome.
