The short answer
We work to recover hacked Instagram accounts, including cases with changed passwords or contact details. When ordinary recovery attempts fail, we assess and use additional recovery and escalation options. Your initial assessment is free.
When this service fits
Contact us if someone changed your password, email address or phone number, codes no longer reach you, or you have lost every active session. Tell us what access remains, including the old username if it changed.
Start with the linked email
An attacker with access to your email may be able to reset the Instagram password again. Check your email provider’s security settings and secure that account from a trusted device. Keep copies of genuine Instagram security notifications.
Assess additional recovery options
When the usual recovery steps do not resolve the takeover, we assess further recovery and escalation channels for your case. Available options depend on what changed and the remaining evidence of account ownership.
Keep ownership verification with Instagram
You may be asked to verify ownership through the platform. Complete those requests on Instagram’s own surfaces. We do not need passwords or recovery codes to assess your case, and we do not request identity documents through the contact form.
Secure the account after recovery
Once you regain access, review login sessions and account contact details, change the password and set up two-factor authentication. We walk through the checks with you so restored access is followed by better protection.
Scope, payment and the agreed result
Your assessment is free. We confirm the scope, service goal, fee and relevant refund conditions before you commission us. Payment is due before work starts. Unsuccessful individual orders follow our refund terms, including their exclusions. Packages are non-refundable; unsuccessful cases retain their credit without expiry. Read the pricing and refund details.
What to read next
Use the hacked-account checklist for changed contact details and securing your email. Our historical recovery average is 24 hours from order receipt; individual cases can take longer.
What to include for your assessment
- Your current or previous username
- When you lost access
- Which email or phone details changed
- Whether any device is still logged in
Questions about this service
Can I enquire if both email and phone were changed?
Yes. Describe the changes and remaining access so we can assess the case.
Should I send security codes?
No. Our enquiry form does not require passwords or authentication codes. Complete any platform identity check directly with Instagram.